Course curriculum

    1. Getting Started - 4 min

    2. Sourcing Conversation Designers - 1 min

    1. Persona - Overview - 1 min

    2. The Digital Personality - 21 min

    3. Creative Exercises - 1 min

    4. The Persona Worksheet - 1 min

    5. Crafting the Persona - Test your Knowledge!

    1. Conversation - Overview - 1 min

    2. The Happy Path - 9 min

    3. The Conversation Tree - 14 min

    4. Tips for Crafting Effective Conversations - 3 min

    5. Conversation Flow Examples - 1 min

    6. Mapping out the Conversation - Test Your Knowledge!

    1. Expanding the Conversation - Overview - 1 min

    2. Showing the User the Way - 19 min

    3. Elegant Failure - 20 min

    4. Training Phrases - 4 min

    5. Variation - 4 min

    6. Expanding the Conversation - Test your Knowledge!

    1. Overview - 1 min

    2. Enriching the Conversation - 19 min

    3. Expressions and Personality - 6 min

    4. Polishing the Conversation - Test your Knowledge!

    5. Read, Review, Test and Rewrite - 9 min

    6. Feedback Survey

About this course

  • 25 lessons
  • This is your step-by-step guide to designing engaging digital personalities with compelling, non-linear conversations.